Yes, you can order from us as a company. During the ordering process you have the option of providing your valid VAT identification number (VAT ID). If your company is based outside of Germany, you can order VAT-free within the EU under the reverse charge procedure upon successful verification.
How do I know if my order was successfully received?
After you have placed your order, you will receive an order confirmation from us by email. If you have not received an email, please also check your spam folder.
Where can I view my orders?
If you have ordered via a customer account, you can view your orders at any time in the customer portal under "Orders".
Can I change my order later?
Once the order has been submitted, changes are generally no longer possible. In this case, we recommend that you cancel the order as soon as possible and then place a new order with the desired changes.
Can I cancel my order?
After receiving the order confirmation, you have up to 1 hour to inform us of your cancellation request by email at info@abc-power.de before the order is prepared for shipping.
If the cancellation period has already expired, you can still return the goods after receiving them:
- Consumers (private customers) can exercise their statutory right of withdrawal.
- Commercial customers can return the goods at their own expense within our voluntary 30-day return policy.
Further information can be found in our General Terms and Conditions and in the sections on withdrawal and returns.
Can I request larger quantities or a customized quote?
Yes. If you need a larger quantity (e.g. more than 50 pieces), please contact us by email at info@abc-power.de. We will gladly check whether we can provide you with an individual offer.
Invoice
When will I receive my invoice and where can I find it?
As soon as your order has been shipped, you will receive the invoice by email. If you have not received an email, please also check your spam folder. If you still cannot find the invoice, please contact us by email at info@abc-power.de with your order number.
Can I change the billing address later?
If you wish to change the billing address, please contact us as soon as possible after your order by email at info@abc-power.de
As soon as the order is already in processing or in the shipping process, changing the billing address is no longer possible.
