Warranty FAQ

Warranty

My product is defective. What should I do?

Please contact our customer service at info@abc-power.de and describe the defect as accurately as possible.

For faster processing, we ask you to provide your order number and, if applicable, photos or videos of the problem.

Do I have to return the defective item?

Whether a return is necessary depends on the individual case. After reviewing your request, we will inform you about the next steps.

Who bears the shipping costs in the event of a warranty claim?

The costs are borne in accordance with the statutory provisions and the regulations in our General Terms and Conditions processed.