Delivery and Shipping FAQ

The delivery time depends on the destination country and the selected shipping method. The estimated delivery time for the selected shipping method will be displayed to you during the order process.

As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking number and a tracking link. You can check the current status of your shipment at any time via this link.

If you have received an incorrect, damaged or defective item, please contact our customer service immediately at info@abc-power.de and describe the problem as accurately as possible.

To enable fast processing, we ask you to provide the following information:

1. Order number
2. Model number of the affected product
3. Description of the problem
4. Photos of the affected item and, if applicable, the packaging

Please do not return the goods on your own before we have reviewed your case. After the review, we will inform you about the next steps and find a suitable solution together.

Please check first whether the parcel was handed over to a neighbor or left at a possible safe place. If you still cannot find the shipment, please contact us at info@abc-power.de. We will gladly assist you in clarifying the matter.

For shipments within Germany, DHL Kleinpaket, DHL Paket and, for urgent deliveries, UPS Express Saver are available as shipping options.

For international shipments, we offer UPS Standard and UPS Express Saver.

The available shipping methods are displayed to you during the order process. You can choose the desired shipping provider and the appropriate shipping method yourself.

We currently deliver to all member states of the European Union (EU).

For deliveries to countries or regions outside the EU, for example to Switzerland, the United Kingdom (UK), Norway or other non-EU areas, please contact us before placing your order at info@abc-power.de. Please tell us the desired items, model designations and the required quantities. We will gladly check the order options.

The shipping costs depend on the destination country, the total weight of the ordered items and the selected shipping method.

An overview of all shipping costs can be found in our Shipping price table.

The shipping costs applicable to your order will also be transparently displayed to you during the order process before the order is completed.

Provided the ordered items are in stock and your payment has been successfully completed, the order is usually shipped on the next business day.